Who we are
Our website address is: www.trurevu.co.za and we are owned by TruRevu OÜ, a private limited liability company registered in Estonia.
General Comments
A fully detailed privacy policy and information regarding the management of your personal data in terms of all applicable South African and European legislation is set out below these general comments.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day. For more on this, see our Cookie Policy on our website.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service. Reviews and replies are also monitored to ensure that they comply with legislation and appear truthful.
Official Privacy Policy
Privacy Policy
Effective Date: 1 October 2025
TruRevu OÜ (“we,” “us,” or “Tru Revu”) is committed to protecting your privacy and complying with the Protection of Personal Information Act (PoPIA), 2013, the General Data Protection Regulation (GDPR), and other applicable laws. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our website (trurevu.co.za) and services.
1. Information We Collect
• Personal Information: When you register as a business user, we collect your business name, email, and verification details (e.g., ID for authentication). We do not collect reviewer personal information (PII); replies use anonymous descriptors only.
• Usage Data: Automatically collected (e.g., IP address, browser type) for site functionality.
• Submitted Content: Replies and review excerpts (anonymized) for platform use.
2. How We Use Your Information
• To provide services: Process reply submissions, moderate for accuracy, and display responses.
• Compliance: Enable PoPIA Section 5 rights to correct inaccurate data (e.g., rebut false reviews).
• Improvements: Analyze anonymized data for site enhancements.
• We do not sell or share PII with third parties except for legal compliance or service providers (e.g., PayFast for payments).
3. Legal Basis for Processing
• Consent: For registration and submissions.
• Legitimate Interests: To empower businesses under PoPIA Section 5(c) (right to correction/deletion of misleading information).
• Compliance: With SA laws, including ECT Act disclosures.
4. Data Subject Rights (PoPIA Section 5)
• Access, Correction, Deletion: Request via [email protected]. We respond within 30 days.
• Objection: Opt out of processing if it causes unjust harm.
• Complaint: Contact SA Information Regulator ([email protected]) if unsatisfied.
5. Data Security and Retention
• We use encryption and secure servers; retain data only as needed (e.g., replies indefinitely unless deleted).
• In case of breaches, we notify affected parties per PoPIA Section 22.
6. International Transfers
• Data may be processed in Estonia/EU (GDPR-compliant); adequate safeguards apply for SA transfers.
7. Cookies and Tracking
• See our Cookie Policy for details.
8. Changes and Contact
• We may update this policy; check regularly.
• Information Officer: [Nominee Name/Company Representative], [Estonian Address via Provider]. Email: [email protected].
This policy does not apply to third-party sites (e.g., other consumer review websites).
What information do we collect?
We collect information from you when you register on our site, leave a post/review/reply or subscribe to our newsletter.
When commenting/posting or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
– To personalize your experience
your information helps us to better respond to your individual needs
– To improve our website
we continually strive to improve our website offerings based on the information and feedback we receive from you
– To improve customer service
your information helps us to more effectively respond to, monitor and fairly process reviews and replies
– To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested, posting your comment/review.
– To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your comment/post/review/reply, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
Your Consent
By using our site, you consent to our website’s privacy policy.